Dreamzino Terms and Conditions

Welcome to Dreamzino. These terms and conditions govern your use of our website and services. By creating an account and using Dreamzino casino, you confirm that you have read, understood and agree to be bound by these terms. If you do not accept these conditions, you must not use our platform.

Who We Are

Our platform is owned and operated by Exentia LTD, a company registered in Seychelles under registration number 246821, with its registered office at 2nd Floor, Ebrahim Building, Office No. 5 and No. 9, Rue de la Possession, Victoria, Mahe, P.O. Box 1196, Seychelles. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, Licence No. ALSI-202601007-FI1, valid from 15 January to 14 January of the following year. This same licence covers our sister brands, ilove.casino, dreamzino5.com, dreamzino24.com and dreamzino777.com. All disputes and claims arising from your use of our services are governed by the law of Anjouan. A clickable validation seal confirming our licence is displayed in the footer of our site.

Eligibility and Account Registration

To use Dreamzino, you must be of legal age in your jurisdiction and capable of entering into a binding contract. When you complete dreamzino login registration, we require accurate personal information, and you agree to keep your account details up to date. We reserve the right to request identity verification documents at any time, and you must provide them within 30 days of our request. At Dreamzino, we normally complete verification within 2 business days of receiving a complete response.

We do not accept players from Afghanistan, Belarus, Central African Republic, China, Cuba, Curacao, Georgia, Greece, Iran, Iraq, Israel, Libya, Myanmar, Nicaragua, North Korea, Russia, Somalia, Sudan, Syria, Ukraine (including Crimea), United States, Venezuela, Yemen or Zimbabwe. Some games may be additionally restricted under individual provider policies, and we reserve the right to deny or close accounts registered from restricted territories.

Deposits and Withdrawals

We accept deposits via Apple Pay, Google Pay, Visa, Mastercard, Revolut, bank transfer, Bitcoin, Ethereum and other cryptocurrencies. The minimum deposit to qualify for our welcome offer is EUR 20. Our general minimums vary by payment method and are displayed in the cashier. We process withdrawal requests within 24 hours, seven days a week, once your identity verification is complete. Withdrawals are returned to the original deposit method wherever possible, and only one withdrawal request may be pending at a time.

Our withdrawal limits are tied to your VIP level, assessed on a per day and per month basis: Bronze 500/5,000, Silver 750/7,500, Gold 1,000/10,000, Emerald 1,500/15,000, Ruby 2,000/20,000 and Diamond 3,000/30,000. Your level is determined by your activity over the preceding 90 days and may drop to the lowest tier after a month without bets. Once we release your payment, the time to receive funds depends on the method chosen; e-wallets are typically the fastest, while card payments can take longer.

Wagering Requirements

We require that deposits be wagered at least three times. Where your total bets fall below your deposit amount, we may cancel your winnings and apply a fee of 10% of your last deposit (minimum EUR 0.5), or 15% where the deposit was made by card or bank transfer.

Bonuses and Promotions

Our Dreamzino casino bonus offers, including our Welcome Package of 400% up to EUR 2,500 plus 350 free spins across five deposits, are subject to specific wagering conditions. The applicable wagering requirement is 30x the deposit plus bonus amount. While any bonus is active, the maximum bet permitted is EUR 5 per spin or round, including bonus buys, ante bets and gamble features, and the maximum conversion is 5x the bonus awarded. Only slot games count towards wagering, at 100%; all other game types, including blackjack, roulette, craps, video poker and live dealer games, count at 0% and cannot be played at all while a bonus is active, whether using real money or bonus funds.

Bonus funds at Dreamzino may only be wagered on games from a specified list of approved providers. Free spin winnings are credited to your bonus balance and are capped at EUR 100 where the spin value is under EUR 1, or EUR 200 where the spin value is EUR 1 or more; EUR 200 is an absolute ceiling that no promotion can exceed. We allow only one active bonus per account at any time. Any Dreamzino no deposit bonus or similar promotional offer we may run from time to time is subject to these same core rules unless stated otherwise.

Our Games

We offer a wide range of casino and live casino games from leading providers, including Pragmatic Play, Evolution, NetEnt, Amusnet and many others. Our lobby is organised into categories such as All Slots, Bonus Buy, Megaways, Jackpots, Hold & Win, Game Shows and VIP Tables. We also feature Store, Missions and Wheels sections, and references to sports betting with pre-match and live events appear on our About page and within these terms. We reserve the right to add, remove or restrict access to any game at our discretion, including due to provider licensing requirements.

Dreamz Club Loyalty Program

Our loyalty program, Dreamz Club, uses Reward Coins as its currency, redeemable in our Store. Coins have no cash value, cannot be withdrawn or transferred, and remain redeemable for 30 days after we announce any change to the program. You may hold up to 1,000 coins at any time; coins earned beyond this limit are not credited. Our six VIP levels, Bronze, Silver, Gold, Emerald, Ruby and Diamond, are based on total deposits and reassessed using your activity over the preceding 90 days. We offer weekly cashback at higher tiers, priority live chat from Bronze level upwards, and a personal VIP manager at every level.

Responsible Use of Our Services

When using Dreamzino casino, you agree not to use our services for any unlawful purpose, not to create multiple accounts, and not to exploit bonus terms or technical errors for improper gain. We reserve the right to suspend or close accounts where we reasonably suspect fraud, abuse of our promotions, or breach of these terms. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

Our Liability

We provide our platform on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the fullest extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits any liability that cannot be excluded under the law of Anjouan.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically. Continued use of Dreamzino following any changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions regarding these terms, our support team is available via live chat and e-mail at [email protected]. We provide priority live chat support from Bronze level upwards, and our team is ready to assist you with any queries about your account, deposits, withdrawals or our bonus programs.