Our Dreamzino Responsible Gaming

Our Commitment to Safer Play

We at Dreamzino understand that gambling is meant to be a leisure activity, not a source of financial or emotional stress. Our team monitors account activity and promotes healthy habits across the casino, live tables and sportsbook sections alike. Our Dreamzino platform is operated by Exentia LTD under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we follow the responsible gambling obligations attached to that licence. All claims and disputes relating to our services are governed by the law of Anjouan, and our responsible gaming policies form part of our broader commitment to fair and transparent operations.

We never target vulnerable players, and we restrict access from territories where online gambling is prohibited or where our services cannot legally be offered, including Afghanistan, Belarus, China, Russia, Ukraine, the United States and several other jurisdictions listed in our terms. If you are located in a restricted country, you will not be able to register or play with us, and we ask that you respect these limitations for your own legal protection.

Age Verification at Dreamzino

You must be at least 18 years old, or the legal age of majority in your jurisdiction if higher, to open an account with us. We at Dreamzino Casino verify age and identity during our KYC process, which is normally completed within two business days once you submit a full set of documents. We ask that these documents be supplied within 30 days of a request, and until verification is complete, withdrawals cannot be processed. This step protects minors from accessing our games and ensures that every account belongs to a genuine, eligible adult.

Tools to Help You Stay in Control

We give you several practical ways to manage your play. You can access most of these directly from your account settings, or by reaching out to our support team for assistance.

• Deposit limits - set daily, weekly or monthly caps on how much you add to your balance
• Time-out - take a short break from your account for a period you choose
• Self-exclusion - close your account for an extended period or permanently
• Reality checks - reminders that help you track how long you have been playing
• Loss limits - restrict the amount you are willing to lose over a set timeframe
• Wagering limits - cap the total stakes you place across sessions

Our Dreamzino support agents can help you activate any of these tools, and once a limit is set, we apply it immediately. If you request a limit increase, we build in a cooling-off period before the change takes effect, giving you time to reconsider. Decreasing a limit, on the other hand, applies right away, because we always prioritise your ability to reduce exposure quickly.

Recognising the Signs

We encourage every player to stay aware of how gambling affects their daily life. Some signs that play may no longer be under control include spending more time or money than intended, chasing losses, borrowing money to gamble, neglecting work, family or social obligations, feeling anxious or irritable when not playing, and hiding gambling activity from friends or family. If any of this sounds familiar, we urge you to use our tools or speak with one of our support agents right away.

Our Dreamzino Casino team will never judge you for asking questions about your play. Instead, we see these conversations as part of looking after our community properly. We would rather help you set a sensible limit today than see you regret a decision tomorrow.

Self-Exclusion Options

If you feel you need a longer break, we offer self-exclusion periods ranging from a few months up to a permanent closure of your account. During self-exclusion, you will not be able to log in, and we will not send you marketing communications. Our Dreamzino system keeps a record of this request, and reactivation before the agreed period ends is not possible, even if you contact support. This firm approach exists specifically so that the decision you make in a clear-headed moment is respected later on.

We at Dreamzino also recommend combining self-exclusion from our site with tools offered by independent organisations, since these can block access across multiple operators at once rather than just one platform.

External Support Organisations

Beyond the tools we provide directly, a number of independent organisations offer free, confidential advice and support for anyone affected by problem gambling, whether that's you or someone close to you.

We encourage you to reach out to any of these services if you feel your gambling is becoming difficult to manage. They are independent of Dreamzino Casino, which means you can speak openly without any connection back to your account with us.

Bonus Play and Responsible Limits

Our welcome package and other promotions come with clear rules designed to keep play transparent. Wagering requirements, maximum bet sizes while a bonus is active, and conversion caps are all stated upfront so you always know what to expect. We set a maximum bet of EUR 5 per spin or round while a bonus is running, and we cap free spin conversions at EUR 100 or EUR 200 depending on the spin value, with an absolute ceiling of EUR 200 regardless of the promotion. These limits are not just technical details - they are part of how we help you avoid chasing bonus-driven losses. For full details on current offers, see our Dreamzino bonus guide.

We also limit you to one active bonus at a time, and certain game categories such as roulette, blackjack, live dealer tables, video poker and craps contribute nothing to wagering and are blocked entirely while a bonus is active. This structure keeps bonus play focused and prevents unintentional overspending across multiple game types at once.

Withdrawal Limits and VIP Levels

Our Dreamz Club loyalty structure ties withdrawal limits to your VIP level, which is reassessed based on your activity over the preceding 90 days. While higher levels unlock larger daily and monthly withdrawal limits, we designed this system with built-in pacing rather than unlimited access, so that cashing out large sums always goes through a consistent, predictable process. Only one withdrawal can be pending at any time, which also supports careful, considered account management rather than impulsive repeated cashouts.