Dreamzino Privacy Policy

At Dreamzino Online Casino, we respect your privacy and take the protection of your personal data seriously. This Privacy Policy explains what information we collect when you visit dreamzino.com, how we use it, and the choices you have regarding your data. Dreamzino Online Casino is operated by Exentia LTD, a company registered in Seychelles, licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202601007-FI1. By creating an account or using our services, you agree to the practices described below.

Information We Collect

We collect personal data directly from you when you register, deposit, withdraw, or contact our support team. We also gather technical information automatically as you browse our platform. Our goal is to process only the data we genuinely need to run Dreamzino safely and in line with licensing requirements.

• We collect your name, date of birth, email address, phone number, and residential address during registration
• We request identity documents and proof of address for verification purposes under our KYC obligations
• We record your payment details when you deposit or withdraw using Apple Pay, Google Pay, Visa, Mastercard, Revolut, bank transfer, or cryptocurrencies
• We log your gameplay history, betting patterns, and account activity across our slots, live casino, and jackpot games
• We store your IP address, device type, browser information, and cookie identifiers
• We retain records of your communications with our live chat and e-mail support team

Information From Third Parties

We may receive information about you from payment processors, identity verification providers, and fraud prevention services. We use these sources to confirm your identity, prevent money laundering, and comply with our regulatory obligations under Anjouan law.

How We Use Your Data

We use your personal data for several legitimate purposes connected to running Dreamzino Online Casino. We never collect more than is necessary, and we aim to be transparent about every use.

• We use your data to create and manage your account, including assigning your Dreamz Club VIP level
• We use your information to process deposits and withdrawals and to enforce our withdrawal limits
• We verify your identity and age to ensure you meet our eligibility requirements
• We monitor your activity to detect fraud, bonus abuse, and breaches of our wagering rules
• We send you service messages, promotional offers, and updates about our Welcome Package, wheels, and missions, where you have not opted out
• We analyze aggregated data to improve our game library, lobby categories, and overall platform performance

Legal Basis for Processing

We process your data based on the performance of our contract with you, our legitimate interests in preventing fraud and operating our business, and our legal obligations as a licensed operator. Where required, we rely on your consent, which you may withdraw at any time by contacting us.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. Our cookies also help us measure the effectiveness of our marketing campaigns. You can manage or disable cookies through your browser settings, although doing so may affect how our site functions.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with payment providers to process your deposits and withdrawals
• We share verification details with identity and age-checking services
• We disclose information to regulators and law enforcement where required by the laws of Anjouan
• We provide data to game providers such as Pragmatic Play, Evolution, and NetEnt when necessary to operate specific games
• We use service providers for hosting, analytics, and customer support, under confidentiality obligations

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting, and regulatory requirements. Where you request deletion, we will remove your data unless we are required to keep it for compliance purposes, such as anti-money laundering checks.

Data Security

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss, or misuse. Our systems use encryption for sensitive information, including payment details, and we restrict access to personal data to authorized staff only. While we work hard to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever they apply to you.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can withdraw consent at any time where we rely on consent as our legal basis

To exercise any of these rights, you may contact us at [email protected], and we will respond within a reasonable timeframe.

International Data Transfers

As we serve players across the United Kingdom and Europe, your data may be transferred to and processed in countries outside your country of residence, including Seychelles, where our operator Exentia LTD is registered. We take steps to ensure that any such transfers are handled with appropriate safeguards.

Restricted Countries

We do not knowingly process personal data from residents of countries where our services are restricted, including Afghanistan, Belarus, China, Russia, Ukraine, the United States, and other jurisdictions listed in our Terms and Conditions. If we identify an account associated with a restricted territory, we reserve the right to suspend that account and limit further data processing.

Children's Privacy

Our services are intended solely for adults of legal gambling age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Dreamzino Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use, or protect your personal data, please reach out to our support team through live chat or by e-mail at [email protected]. We are happy to address any privacy concerns you may have about your experience at Dreamzino.